Glasswells

Founded in 1946, Glasswells is a family-run business with 2 large stores in Bury St Edmunds and Ipswich. We are also proud to say that we have the largest home department store in East Anglia.

I’d worked with Adam previously and I knew that our teams would respond positively to Adam’s energy and enthusiasm and real-life tips to sell more and delight customers.

In the last few years, Adam has delivered a number of sales refresher courses and management development workshops to our teams. We want to get the most from our people and to do that we know we have to find different ways of keeping them focused and sharp.

The feedback from Adam’s sessions is always positive and we have definitely increased, both, individual and team performance with our new skills. Every one of our salespeople’s average order value has increased with Adam’s training.

With the support of the Sales Director, Kevin Robertson, and his management team we identified some areas of improvement for each of the salespeople and within our workshop honed in on these. With specific help every single salesperson’s average order value has increased. Since then we have worked with Kevin and his whole customer-facing team to work on having quality conversations with customers, growing order size, warranty conversion, and exceeding KPI targets.